COMPANY OVERVIEW
Where are you headquartered?
We are headquartered in Boston, Massachusetts. The company was founded by two driven young entrepreneurs with a shared passion for hip-hop culture.
Do you currently operate physical stores?
At this time, we do not maintain brick-and-mortar retail locations. This online-focused model enables us to forgo significant operational costs such as store rent, insurance premiums, and staffing expenses. That said, we are excited to share our plans to introduce dedicated jewelry boutiques across the United States and France in the coming months.
PRODUCT DETAILS
Are your pieces solid gold or gold-plated?
Vein Dynasty offers both 100% 18K solid gold and premium 18K gold-plated jewelry. Our pieces are crafted from high-grade brass or 925 sterling silver bases, then enhanced with five layers of 18K gold plating through specialized techniques. This achieves the identical visual appeal and substantial feel of a solid gold piece – such as a 500-carat chain – at a fraction of the cost (under $10,000 USD).
Do you use genuine diamonds?
We primarily feature cubic zirconia stones, selected for superior scratch resistance in daily wear. Unlike natural gemstones extracted through environmentally disruptive mining (involving heavy machinery and explosives), lab-created sapphires in our collection offer enhanced durability and optical brilliance while maintaining ethical production standards.
Will the jewelry cause skin discoloration?
No, our jewelry will never turn your skin green. We have 5 times 18K gold finish, and it will last for several years. The quality has been verified by International Institution SGS.
Is the jewelry shower-proof and colorfast?
While our plating is highly durable, we recommend removing jewelry during water exposure (bathing/swimming) and physical activities. Prolonged moisture and chemicals may accelerate wear. For longevity, store pieces dry after use.
What’s the optimal storage method?
• Store in included dust bags or tarnish-resistant fabric-lined boxes
• Separate pieces to prevent scratching
• Add desiccant packs in humid climates
• Avoid contact with rubber or chemicals (perfumes, lotions)
• Keep completely dry when not in use
How durable is the gold plating?
Our multi-stage plating process ensures exceptional adhesion. With proper care (following our Jewelry Care guidelines), color loss is highly unlikely. Quality is validated through 12-point inspection protocols at multiple production stages.
ORDERS & PAYMENT
Can I modify my order after confirmation?
If you need to correct an order error after receiving confirmation, immediately email support@veindynasty.com. For after-hours requests, include your full name, contact number, and order reference in a detailed message. We’ll process adjustments when operations resume.
How do I apply discount codes?
Locate the coupon code field in either your mini cart or main shopping cart, then enter your promo code.
What’s the process for custom jewelry requests?
We specialize in bespoke designs including numerals, letters, symbols, and logos. All custom pieces are crafted in your choice of 925 sterling silver, brass, or solid gold with complimentary digital mock-ups. Submit design concepts to suport@veindynasty.com for consultation.
Why did my payment fail?
Credit card declines typically result from:
• Incorrect card details (expiry date/security code)
• Billing address mismatch
• Exceeded credit limit
• Bank security holds
Retry after 24 hours or use alternate payment methods. If issues persist, contact your bank or our support team with specific error messages.
Accepted payment methods?
We accept:
• PayPal Express
• PayPal Credit
• All major credit cards (Visa, Mastercard, American Express, Discover)
How is my payment data protected?
All transactions are processed through PCI-DSS compliant gateways. Vein Dynasty never handles or stores raw payment data. Financial security is managed exclusively by PayPal and certified banking partners.
Is my personal information secure?
Customer privacy is paramount. Data is only shared with third parties when essential for service delivery (e.g., shipment processing, fraud prevention) or with explicit consent. Detailed protocols are available in our [Privacy Policy].
SHIPPING & RETURNS
What are your shipping destinations and costs?
We offer FREE standard shipping globally:
• Standard (7-10 business days) – Worldwide
• Express (3-5 business days) – $15.00 (Free on orders over $160)
International delivery times vary by destination. For country-specific details, visit our [Shipping & Delivery] page.
Why was my package returned?
Common return reasons include:
Failed delivery attempts
Contact the carrier for specifics or email us with your tracking number for assistance.
Incorrect/incomplete address
Invalid contact number
When will my order arrive?
Total Delivery Time = Processing + Shipping
• Processing: 24 hours (ready-made items) / 3-10 days (custom pieces)
• Shipping: Depends on selected method (see timelines above)
Track real-time updates via our [Order Status] portal.
Are there import fees for international orders?
No sales tax is charged. Recipients may be responsible for applicable customs duties upon delivery, per local regulations.
What if I’m unsatisfied with my purchase?
We offer a 30-day hassle-free return guarantee:
Refunds issued to original payment method within 5 business days of return acceptance
→ [Full Return Policy]
Return unused items in original packaging
Include all promotional gifts