Vein Dynasty offers a 30-day satisfaction guarantee on all eligible purchases. Unused items in original condition may be returned or exchanged upon request within 30 days of delivery confirmation.
CANCELLATION TERMS
① Standard Orders:
- Production begins 2 hours post-payment
- Cancellations before production: Full refund
- Cancellations after production: 20% material/processing fee
② Customized Orders (Engraved/Personalized):
- Non-cancellable once production starts
- Cancellation requests pre-production incur 50% fee
Consult our Customer Care pre-purchase for customization queries
RETURN PROCEDURE
Step 1: Contact support@veindynasty.com for RA# (Return Authorization)
Step 2: Ship within 30 days of delivery with:
✓ Original packaging & tags
✓ Unworn/unaltered condition
✓ Included promotional gifts
Step 3: Use local postal service only NON-RETURNABLE ITEMS
✖ Engraved/customized pieces
✖ Final sale items
✖ Damaged/altered goods
REFUND CONDITIONS
- Deductions:
→ Original shipping costs (even if free)
→ Promotional gift retail value if not returned
→ UK/EU: 20% VAT deduction - Timeline: Processed within 7 business days of warehouse receipt
- Method: Original payment account
REPLACEMENT GUARANTEE
New items shipped for:
✅ Wrong items received
✅ Manufacturing defects
✅ Incorrect engraving
Report within 48hr of delivery with photo evidence
GLOBAL POLICIES
| Region | Special Conditions |
|---|---|
| UK/EU | 20% VAT deducted from refunds |
| International | Return shipping costs borne by customer |
| All locations | Customs insurance non-refundable |